Customer Reviews

price wasnt as described as when scheduled

Prompt and friendly.

Friendly staff, Timely manner and Good coffee.

it was a pleasure for me to visit your service department

The experience was great for the most part. I really love coming to this dealership and what I'm about to say doesn't change this sentiment. However, there was a systems issue I'd like to bring to your attention. Your system generated suggestive repairs and services based on my vehicle's mileage. Yet, two, or three, of the suggested services were already performed on my car and up-to-date. I advised the technician to check the system to confirm. He did and indeed the services had been performed. Had I not been attentive to the details, I would have spent nearly $700.00 extra unnecessarily. It should be a common practice and procedure to cross reference the service department's system with the generated suggestive repairs and services. Can you imagine how many of your customers unknowingly agreed to services they really didn't need?

Good but it took about 3 hours just to get an oil change

Very pleasant experience, second visit to Vaden.

I am always pleased with my service here at Vaden!

Excellent service as always.

Great

Sales Lady Megan Payton was awesome from the first time we talked starting on March 11. I live in Charleston so we stayed in contact until the truck I was looking at came in. On March 25 I visited Vaden and met Megan finally. She was very helpful and we worked out a deal. Would like to thank Marion Shepard for his attention also. Thanks again to all I had pleasure of meeting.

My salesman, Antonio's presentation and mannerism made me feel that I was getting a sincere representation of what Vaden Chevrolet could and did offer me. It was refreshing to get a contract that did not have me second guessing whether I had the best deal that my credit could purchase. I look forward to being a loyal customer to a loyal company. Good job Tony!!

High labor rates. No inspection sheet/report. Only nice guy is the shuttle driver. No loaner even though it was requested.

Arthur was very helpful got me in and out in a timely fashion thank you so much again

Summerlee is the best service adviser I have EVER had at a new car dealership.

Service was fast. Employees were courteous, friendly and helpful. Great coffee machine available for free whilewaiting! All service requezts were taken care of.

The work always seems to take a long time (four hours) but I am not complaining because my priority is to have it done right. Many Chevy dealers lack the lift or the know-how to work on a camper van (converted Chevy Express) like mine. That's why I keep coming back.

I had an appointment at 0730 and had to wait almost 5 hours for my vehicle to be finished! In the past, they have given me a loaner vehicle, but the service lady stated they had stopped the program.

Quick and courteous.

It a good place