Customer Reviews

Good

I came in for a re-call service and added a brake flush, oil change and tire rotation. I was told it would take 2 hours but after 3 hours I had to go ask to receive my truck. I talked with the new service manager and he said he would make it right on my next visit. I hope he does. In the last 9 years I’ve purchased 3 vehicles with Vaden, but after my last two service visits I will consider other dealerships unless service improves and it is made right. I would suggest giving accurate times and giving status updates instead of patrons left in the dark.

The staff were very personable and friendly. I hadn't even gotten out of the car before they were coming towards me ready to take my car. The waiting room is comfortable and I noticed coffee, water and snacks available for customers.

Always a pleasure working with Summerlee in Service, updated me as to the work done, very friendly and professional!

Just fine . I don't like surveys

I made my appointment for 10am and I was there 30 minutes early. I told them I just needed the front brakes repaired. When I left my truck at 10am that morning, I didn't realize that it would be almost 5pm before I could pick my truck up. I called earlier that day to see I hadn't been call to pick the truck up. I was told that they made had made an inspection of my whole truck and it need $1,700 of repairs done. Which most of it I knew about and had made plans for the work to be done. I did not ask for my truck to be inspected. All I wanted was my front brakes repair and they ended up keeping my truck all day and wanted me to spend $1,700 to get the repairs done that they felt it needed. My big question is - why didn't they tell me about my front brakes when the truck was in the shop for oil change and wheel rotation 2 months before? I won't be back!

Quick and easy. I dropped the vehicle off a little before the scheduled appointment and they were on it immediately. Thank you for your professionalism.

scheduled service online as always. appointment was not received. service person did get my vehicle in. service was for an oil change, car was accepted at 10am, completed at noon. this is not a reflection of the service manager. normally I would get a return email reply when I schedule on line, this time it did not happen.

Harry Jones is a great salesman and took good care of us. Everyone was so extremely nice and very helpful

Went to do. Tire rotation, recall, and oil change. Never had any problems with truck. Now the truck pulls to the right.

Damon worked for us to get the best deal possible. We love the new Silverado! Thanks to Damon and the other staff that assisted us through our purchase experience.

I very happy of the service I receive.

Everyone is so nice and efficient. Service was completed in a timely manner.

The wait time was to long.

Being so close to the Thanksgiving holiday, we worried a little about taking our car in for service, but Summerlee took good care of us. It was the first oil change since purchasing the vehicle so of course there was no charge. Thanks Vaden of Beaufort and especially thanks to Summerlee!

Great service as always

It has always been hit or miss with this dealership. I have had awesome experiences and terrible ones. I have had techs put magnets to balance my tires all on one tire and completely unbalance my front tires. I have asked to have my truck serviced for a simple oil change, asked to have my tires aired up, and fluids topped off and they only did the oil change. I have had techs do everything perfectly as well. I don't know what to think about Vaden due to this. The people you deal with in the service department are very nice and always accommodating. Most recently my truck kept throwing a Catalyst code and check engine light. They flashed my ECM and it cleared the code. Then one day later when I was driving to Florida my Check Engine Light again came on again. I called Vaden and they were able to get me in by Tuesday. Unfortunately when I was trying to leave Sunday the light flashed and I decided to turn around. I went to a dealership here in Jacksonville and they troubleshoot it down to the Catalyst error and found out it was an engine air filter that SHOULD HAVE been replaced during an earlier scheduled appointment I had specific for mileage. It was a very simple fix but the tech I dealt with here in Florida explained they had to Troubleshoot and do "smoke tests" to figure out the problem.

Great team work

Great service as always! Summer in service always makes things easier. Thank you for such great customer service.

The associate was nice, Merada. She was exceptional.